Test data only. Never enter a real customer's name, number,
email or account details.
The agent asks these to verify identity — you answer
as the customer:
Anything left blank is filled with a sensible value —
last payment, dates, TVL and credit limit are derived from the
outstanding.
Microphone
Inputoff
Call a real phone
You are the customer
Pick a call to see the answers the agent will ask you to confirm.
Try saying
"Speaking" → then give a wrong city, then the right one
"I lost my job last year" → should get empathy, not a transfer
"I'll take you to court" → must hand off immediately
"Can you make it fifty thousand?" → tests the waiver limit